Returns & Exchanges

At Crystalmak, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return policy on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures a smooth experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all labels and crystal embellishments are protected and intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.